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About HeartEase · 关于和易

Twenty-four years. One promise.

二十四年 · 一个承诺

A privately owned, government-licensed inbound tour operator. The name 和易 pairs harmony with ease — that's the standard.

24YRS
Years operating
Parent agency since 2002
#1
Nanchang inbound business volume
NMBCT · Aug 2025
120,000+
Travelers served
HeartEase · since 2020
10,000+
Group tours operated
HeartEase · since 2020
Our story · 故事

A border closed. We didn't.

In 2020, we launched HeartEase (Heyi) — an international brand created to bring foreign travelers to Jiangxi.

A few months later, the borders closed.

Across the province, agencies shut their doors.

We're still here.

Not through luck, and not through a bailout. We're privately owned — no state backing, no parent company, no safety net. When the work dried up, the only people who could save us were ourselves.

Behind HeartEase stands Jiangxi Shenzhou International Travel Agency, founded in 2002 to run domestic tours for Chinese travelers. Over eighteen years it had built something a closed border couldn't take away: relationships with people who knew, first-hand, exactly how we work.

When travel came back, so did they. In August 2025, the Nanchang Municipal Bureau of Culture and Tourism published its official ranking of the city's travel agencies by the number of inbound tourists they received.

Jiangxi HeartEase was #1.

A ranking is only a number. What it really says is that a private, independent agency, with no institutional backing, received more inbound travelers than any other operator in the city. It took twenty-four years of doing what we said we would do.

Now we're offering that same standard directly to individual travelers.

Same guides. Same relationships. Same refusal to cut corners.
Just a new way in.

Mission & values · 使命

Four promises we keep.

Four working promises to every traveler — and the day-to-day baseline our guides, drivers and ops planners work to.

01

Itineraries written honestly

Our itineraries describe real conditions: weather windows, road conditions and seasonal differences, so you know what to expect before you go.

02

A stable guide arrangement

The guide named on your booking leads your trip; if a change is ever needed, we confirm it with you in advance.

03

Fair to our partners

Drivers, guides and family-run partners are paid in full and on time — lasting relationships are what keep the work good.

04

Transparent pricing

No shopping stops; optional extras are explained up front and genuinely optional.

II
Leadership · 团队

The people you'll actually deal with.

管理团队
You will not be passed to an offshore call centre. From first enquiry to departure transfer, you are working with the same small team in Nanchang. Real names, real phone numbers, real responsibility.
/01 Executive
Chairman

Xu Xiaoyuan

Zhang Yunqiu, CEO at HeartEase
CEO

Zhang Yunqiu

/02 Department leads
Zhang Tingting, Operations Lead at HeartEase
Operations Lead

Zhang Tingting

Xu Jiajun, Tour Design Lead at HeartEase
Tour Design Lead

Xu Jiajun

/03 Operating managers
Shi Lin, MICE Manager at HeartEase
MICE Manager
Shi Lin
Educational Tours Manager
Name withheld at their request
Cai Wenqiang, Accommodations Manager at HeartEase
Accommodations Manager
Cai Wenqiang
Zhou Jian, Domestic Tours Manager at HeartEase
Domestic Tours Manager
Zhou Jian
Wan Juan, Attractions Manager at HeartEase
Attractions Manager
Wan Juan
Ground Transportation Manager
Name withheld at their request
Head Guide
Name withheld at their request
Service Quality Manager
Name withheld at their request
Team snapshot · 团队概况

A deep bench, by design.

The Jiangxi HeartEase team together at the company's New Year celebration in Nanchang
All of us · 全员合影The whole HeartEase team — Nanchang, New Year 2026
191
Total headcount
Operations
37

In-house ops planners, supplier liaison, finance and tour fulfilment.

Sales & service
6

Direct-traveler enquiries, partner accounts, after-trip care.

In-house guides
43

Salaried, full-time lead guides across our working languages.

Vetted freelance pool
105

Specialist regional and language guides on call.

Languages covered
  • 中文 (Mandarin)
  • English
  • 粵語 (Cantonese)
  • 日本語
  • 한국어
  • Bahasa Malaysia
  • Bahasa Indonesia
  • Français
  • Deutsch

Languages beyond Mandarin & English available via specialist freelance pool — confirm at booking.

Join our team
III
Licenses & credentials · 资质

Licensed, filed, verifiable.

经营许可 · 工商登记
Scanned originals available on request for partners, regulators and overseas booking platforms.
Travel Agency Business License — official document
Travel Agency License

Travel Agency Business License

Issued by
Jiangxi Provincial Department of Culture and Tourism
Registry no.
L-JX-100264
Status
Active
Business License (统一社会信用代码) — official document
Business Registration

Business License (统一社会信用代码)

Issued by
Donghu District Administration for Market Regulation, Nanchang
Registry no.
91360102MA39A39C9X
Status
Registered · valid
IV
Awards & recognition · 荣誉

Recognition, dated and sourced.

协会 · 政府
Factual record only.
2025

Featured in 8th CATS Travel Service Cases — Premium Inbound Tourism (#12)

China Association of Travel Services (中国旅行社协会)

Selected by CATS, China’s national industry body for travel services, in its 8th edition Travel Service Cases. Cited under "Premium Inbound Tourism Service Cases" (优秀入境旅游服务案例). Published October 28, 2025.

2025

Featured in 8th CATS Travel Service Cases — Premium Recuperation (#5)

China Association of Travel Services (中国旅行社协会)

Same CATS publication, cited additionally under "Premium Recuperation Service Cases" (优秀康养旅游服务案例) — one of a small number of agencies recognized in two categories. Published October 28, 2025.

2025

#1 Inbound Travel Agency, Nanchang

Nanchang Municipal Bureau of Culture and Tourism

Official ranking by inbound tourist reception volume · published August 2025

20—

Earlier recognition (parent agency, since 2002)

Issuing bodies — to be updated

Multiple provincial-level recognitions held by Jiangxi Shenzhou Int'l. Full list with dates and sources to be supplied.

Records on file
V
Office presence · 办公地点

Find us in Nanchang.

江西 · 南昌
Walk-in visits welcome by appointment.
Head office · 总部
江西省南昌市青云谱区洪城路2号
2 Hongcheng Rd, Qingyunpu District,
Nanchang, Jiangxi 330002
City
Nanchang · 南昌
Province
Jiangxi · 江西
Postal
330002
Hours
Mon–Fri · 09:00–18:00 CST
Sat by appointment
Time zone
UTC+8 · China Standard Time
General contact · 联系我们

Get in touch.

We reply within one working day (Mon–Fri, 09:00–18:00 CST, UTC+8). For press, partnership and regulatory enquiries please mark your subject line accordingly.

Travel with Heart, Discover with Ease.

Email
contact@heyitravel.cnThe one secure inbox — routed to the right person
Phone
+86 166 6686 0074Mandarin · English
WhatsApp
Chat on WhatsApp
Show QR code
WhatsApp QR code — HeartEase TravelWhatsApp

Scan with your phone camera to open a chat.

WeChat · 微信
HYTravelOfficial
Show QR code
WeChat QR code — HYTravelOfficialWeChat

Open WeChat → Discover → Scan, or long-press to add.

Hours
Mon–Fri · 09:00–18:00CST · UTC+8 · Sat by appt.
Office
Nanchang · 南昌2 Hongcheng Rd, Qingyunpu District